View Full Version : Rick Mayer Saddle
24-06-2004, 04:21 PM
I ordered a saddle from Rick Mayer back in January. I have since been promissed no fewer than 4 ship dates, all of which were missed. The most recent missed date was yesterday. I feel a little like Charlie Brown trying to kick the football that Lucy assures me she won't move this time. Does anyone have any suggestions on how I can get them to actually ship my seat, or, failing that to give my oney back so that I can order a Sargent?
I ordered mine from Rick at the Chicago bike show, he gave me a build date of 9 april, so I fed-exed it out to make sure it was there in time. The info he sent out indicated it would take approx 10 working days. 3 weeks later I called them up and was told that they were very busy, blah-blah. Called again in early May, and talked to his daughter, we've been very busy blah-blah. I asked if it had even been started yet, oh yeah it just has to be assembled now. It did show up the following week.
Quality, construction are all first rate. It seemed a bit soft at first, but when I got the chance to do a long ride, what I noticed was that I was now unaware of the seat, where the stocker was intrusive after about 180 miles.
I guess the best thing is to call them and bitch, I remember comments in the old forum about people visiting his shop as drop in customers and being taken care of. Squeeky wheel and all that.
25-06-2004, 12:09 AM
I am one of the drive in customers,just two months ago,his shop is only 200 miles from the bay area SF,that service is second to none,there is not an ounce of flaky evident,this confuses me,but I have heard it before,does this mean your bike is down?that is unacceptable,if so,your patience is without a doubt very good,I too suggest e-mail/phone calls,squeak until oiled If you can overlook principle,the seat is well worth the dough,perhaps a group e-mail assault?? I would help,after all you are a friend by R11RS good luck
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